Refund and Returns Policy

1 – Overview

At Click & Fly Holiday, we are a customer-centric travel company committed to providing transparent, fair, and comprehensive cancellation, refund, and payment policies. Our goal is to ensure that all our guests are fully informed and supported when requesting refunds for holiday packages, flights, hotels, cabs, cruises, trains, events, and other services booked through our platform.

Refunds will be considered only if the eligibility conditions outlined in this policy are met. All requests are assessed on a case-by-case basis, and the applicable refund amount depends on the timing of the cancellation and the nature of the service.

2 – Holiday Packages Cancellation Policy

Refunds for holiday packages are based on the time remaining before the package start date:

• 100% refund: Cancellation requests made 30 days or more prior to the package start date will be fully refunded.
• 50% refund: Cancellation requests made between 30 and 15 days prior to the package start date will receive 50% of the paid amount.
• 25% refund: Cancellation requests made between 15 and 7 days prior to the package start date will receive 25% of the paid amount.
• No refund: Cancellation requests made within 7 days of the package start date are non-refundable, and the total paid amount will be retained by Click & Fly Holiday.

3 – Refunds for Hotels, Flights, Cabs, Events, Volvo, Train, and Cruise Services

Refunds for services other than holiday packages are governed by the respective vendor’s cancellation policies. Click & Fly Holiday is responsible for informing customers about these policies before the booking is confirmed.

In case of any failure to communicate the vendor’s terms, Click & Fly Holiday will take full responsibility for addressing the issue and assisting the customer in resolving the refund request.

4 – Non-Returnable Items

The following items and services are non-refundable under any circumstances:

• Gift Cards
• Vouchers
• Complimentary Services

To process a refund for eligible items, a valid receipt, invoice, or proof of purchase is required. Customers should not return any products directly to the manufacturer.

5 – Refund Process

Once a refund request is submitted, Click & Fly Holiday’s refund team will:

1. Validate the request and eligibility.
2. Respond within 24 hours with a confirmation and an estimated timeline for the refund.
3. Process approved refunds to the original payment method within 7–14 working days.

All refunds will be credited automatically to the credit card, bank account, or original payment method used during booking.

6 – Late or Missing Refunds

If you have not received your refund after the expected timeline:

1. Check your bank or credit card account for delays.
2. Contact your bank or credit card provider, as refunds may require processing time.
3. If the refund is still not received, contact Click & Fly Holiday at support@clickandflyholiday.com.

Our team will investigate and assist in resolving the issue as promptly as possible.

7 – Refunds for Sale or Promotional Items

Refunds are only applicable to regular-priced items. Items purchased during sales, promotional campaigns, or special offers are non-refundable unless stated otherwise.

8 – Policy Updates

Click & Fly Holiday reserves the right to update or modify this refund and cancellation policy at any time. Any changes will be posted on our website with an updated effective date. Customers are encouraged to review the policy periodically to remain informed of the latest terms.

9 – Customer Support

For any questions or assistance regarding refunds, cancellations, or returns, please contact our support team:

• 📧 support@clickandflyholiday.com
• 📞 Toll-Free Number: 1800 309 1908
• 💬 WhatsApp: +91 – 81301 10381

Our team is dedicated to ensuring that your refund and cancellation process is as smooth and transparent as possible.